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Al Quraishi Electrical Services (AQESA)
has established quality management system with its prime objective to satisfy the needs and expectations of customers and business process represents the foundation of our continuously improving organization |
| AQESA business process integrates the quality policy, management processes, continuous improvement efforts, and technical growth under a disciplined approach focused on process improvement and customers’ satisfaction |
- Exclusions to ISO9001:2000 standard include Design, Development, Calibration and Customer Property without the affect on the quality system
- The quality system covers the activities relating to the sales, supply, procurement & marketing of electrical, mechanical, and Oil & Gas products & accessories from the overseas suppliers and the local as well
- AQESA further extending the services of Supervising, Managing; Installations & Commissioning, Erection, Field Services and Supply of Oil products for meeting the expectation of customers
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| This quality manual provides to all employees an understanding of quality policies, objectives and is approved by the General Manager |
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Quality Management includes all the activities that AQESA use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, quality control, quality assurance, and quality improvement |
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| Customer Satisfaction is essential to the survival of our businesses |
| How do we find out whether our customers are satisfied? The best way to find out whether our customers are satisfied is to ask them |
| Please send us your appreciated feedback HERE |
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| Customer Complaints Procedure is an integral part of any customer satisfaction policy and quality assurance policy and aims to demonstrate that the AQESA cares about its clients and customers. It can be a positive means of promoting customer satisfaction and identifying opportunities to develop and improve the service |
| AQESA ensures |
- Most complaints are resolved swiftly
- Lessons learned from the investigation of complaints can be used to develop and improve service
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| Principles of Customer Complaint System |
- Easily accessible and clear to users of the service
- Simple to invoke and operate, with stages clearly set out and responsibility clearly allocated
- Quick, offering prompt action and speedy resolution according to the time limits
- Objective, including provision for impartial investigation
- Confidential in that it will protect the customer’s privacy
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| Please don't hesitate to send us your complain HERE |
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